280 pp 
Appendix, index 
ISBN 0-914171-16-X 
Hard cover $19.95

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"Fresh insight in the area of motivation by kindness and compassion."

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"Best book on the topic."



Turning Around
Keys to Motivation and Productivity

Dr. Beverly Potter

Turning Around explains behavior psychology and how to apply the techniques to daily supervision situations. It is a valuable reference to return to when faced with difficult management questions

Turning Around shows step-by-step how to assure top performance from yourself and all those on your team. It explains the most complex techniques in down-to-earth terms.

Turning Around tells how to:

    Use behavior modification
    Conduct interviews
    Lead meetings
    Mediate conflicts
    Manage authority
    Manage yourself
Turning Aroundfocuses strictly on objectives and how to achieve them day-in and day-out. It makes your job easier and your career progress more satisfying.

Many management theories have failed to produce the desired results because they have tended to view employee behaviors as isolated events, and have thus overlooked their relationship to the environmental setting. These theories often point to internal needs, motives, and conflicts as the sole determinants of a person's actions. 

On the other hand, when you expand your vision to look at those behaviors in their environmental context, you may conclude that within that environment, it may be that your actions or nonactions are the very events that evoke or maintain the behaviors you would like to eliminate.

In other words, one way of changing the behavior of those around you is to change your own behavior. 

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