to Give Effective Directives
But most managers experience considerable conflict when it comes to telling people what to do. Some, who try too hard to be nice, discover that they have lost respect and credibility. Others become hard-nosed, only to find they are seen as drill sergeants and have aliented their staff.
This workshop covers the impact of the words a leader uses upon other's perceptions of their authority, especially when giving directives. A concrete method for eliciting participation and a four-step procedure that solves the "nice guy" versus "drill sergeant" dilemma are practiced.