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ARE YOU
IN A NO-WIN JOB?
Dr. Beverly Potter
Just as your body needs
vitamins
and proteins, certain “nutrients” are also essential to sustain high
motivation,
including getting rewards ? or motivational“wins”? or good work and
feeling
that you have control over your work life. In other words, you must
feel
that you can influence what happens to you by what you do.
Motivation is determined
largely
by what happens after you act. For instance, you get a bonus
for
making a big sale or your boss praises your idea. If your actions bring
no rewards, your motivation to perform lessens or burns out.
Demoralizing
work situations similar to the ones below are key contributors to job
burnout.
The Critical Boss
No matter how hard you try
or how
well you do, you boss always find a nit to pick. Eventually, you feel
unable
to satisfy this kind of boss.
The Incurable Client
If you’re in a service job,
such
as social work, you probably have a large caseload of clients with
nearly
impossible problems. No matter how hard you try, how much you give or
how
much you care, the drug addicts continue to use drugs, the welfare
recipients
can’t get work and the delinquents end up back in juvenile hall.
Lack of Recognition
Your good work often goes
unnoticed.
You may be in a civil-service job, where promotions are based on
seniority
and not performance. Two other forms of lack of recognition include:
Inadequate
pay:When
you work hard but feel underpaid, you may think that your efforts
aren’t
being adequately rewarded.
Underemployment:
If you have high aspirations and spent years in college preparing for
work
but you’re stuck in a low-level job, you may feel that no one has
recognized
your talents. Baby boomer who must compete with millions of others to
squeeze
into a narrowing pyramid of higher-level jobs are particularly prone to
this dilemma.
Ambiguity
If you don’t know what’s
expected,
it is difficult to feel confident that you are doing the right thing in
the right way. Chaotic and ambiguous work situations are common in
rapidly
expanding high-tech firms. Examples of ambiguity are:
Lack of
Information:
You don’t have enough information to do your job properly. As a result,
you may be working hard on the wrong thing.
Lack of clear goals:
Jobs
in rapidly expanding organizations, entrepreneurial operations and
poorly
managed departments often don’t have well-defined responsibilities and
clear-cut goals. Without clear goals, you have no target to shoot for.
Tasks Without End
Your “in basket” is always
full,
no matter how long or how hard you work, or you face a seemingly
unending
line of customers, who eventually become faceless. This a problem with
any job that has no natural beginning and ending point.
No-Win Situations
Your job may have
incompatible
demands so that no matter what you do at work, someone is
dissatisfied.Perhaps
you report to two bosses: One wants speed while the other wants
quality.
It may not be possible to produce both. Or you may work with several
departments;
marketing wants one thing, manufacturing another.
Conflicting
Roles:You’re
expected to be star employee, supermom and superwife; your company
wants
you to travel for business and your family wants you at home.
Politically
Incorrect
Jobs: If you work in a
politically
sensitive field such as police work, IRS investigation or military
research,
you may experience value conflicts: You believe in what you are doing
and
you strive to do a good job; yet you are criticized for the work you do.
Work Overload
A lot of work in and of
itself
will not burn you out as long as you feel you can control what happens
and you receive adequate wins. You may be very tired, but you feel
motivated.
However, work overload in one of the above categories is a setup for
burnout.
Bureaurcracy
Organizations are based on
the
military model of the hierarchy and chain of command which is desgined
to make sure that no one person has too much power. But having
power,
a sense of control over one's life, is necessary for healthy
functioning.
Copyright 1980, 1993, 1996:
Beverly
Potter. From Overcoming Job Burnout: How to Renew Enthusiasm for
Work, by Dr. Beverly Potter, Ronin Publishing. This article may
be
downloaded for individual personal use, any other use requires written
permission from Beverly Potter. All rights reserved. Box
3008,
Oakland, CA 94609, <mailto:beverly@docpotter.com>, fax:
510/420-3672.
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