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Become A TASC Plus Master
The best managers are those who function as trainers. They are not just bosses who assign tasks or just managers who oversee work; they teach people to be good performers. Like sports coaches, the best managers develop the potential within their people, creating an invaluable product for the company - trained, motivated people.
Managing people's work requires
Training in these skills, especially among lower level manager is
TASC Plus is an acronym that stands for a simple but effective managing
process that incorporates the four essential ingredients for quality
goals, feedback, participation, and acknowledgment.
The Ask step elicits the participation of the employee. Here the manager places the problem in the lap of the employee who is the only one who can improve his or her performance. Most people know what the problem is and have ideas for solutions. Avoid thinking of a solution, instead guide employees in developing their own solutions. Instead of being a disciplinarian, the manager is a teacher, facilitator, and coach, which allows employees more responsibility and personal power.
Avoid leading questions
Ask for information and suggestions
When manager and employee have clarified what is expected, what is impeding performance, and what actions might facilitate it, they move to the objective setting stage. The employee should set the objective. The manager guides the process, mostly by asking questions.
Be specific about the outcome to be achieved
Work on one thing at a time.
Periodically check on how the employee is doing. Now the manager is in the role of facilitator and monitoring progress towards accomplishing the objective.
Benefit of TASC
The TASK Plus approach allows employees to maximize their personal power and harness that power in the service of organizational goals. It provides managers with a road map of what to do and how to do it. In the process the manager's role is changed to one of teacher. Employees learn to set task goals and to participate in goal-setting for their own jobs and often in the definition and direction of the job itself.
Organizations and the people in them are continually changing. TASC Plus provides a mechanism for ongoing change. Through the negotiation process expectations and directions can be modified and shaped in response to the demands of the organization and the needs of the individual.
TASC Plus provides an objective basis for raises, promotions, and other organizational acknowledgment. And it takes the yearly performance review out of the manager's office and into the daily work routine. Expectations on all sides are clarified and people know how they are evaluated and what those evaluations are. Most importantly, TASC Plus maximizes individual responsibility and dignity.
For how to supervisory information, see Turning Around: Keys To Motivation And Productivity
Copyright 1999, 2005: Beverly Potter. Taken from Overcoming Job Burnout: How To Renew Enthusiasm For Work by Dr. Beverly Potter, Ronin Publishing. All rights reserved.
This article can be downloaded for personal use. Any other use requires written permission from Beverly Potter. firstname.lastname@example.org. POBox 3008, Oakland, CA 94609Fax 510/420-3672