Conflict is An Opportunity

Conflict - when handled effectively - is an opportunity to clarify expectations, build cohesiveness and create a problem solving atmosphere. From Conflict To Cooperation presents effective techniques for resolving disputes - powerful tools for managers, supervisors, coaches, parents, teachers, friends, counselors, neighborhood leaders, police officers and anyone caught in the middle of other people's disputes. Best selling author, Dr. Beverly Potter, shows how effective mediators can bring people together to produce creative solutions.

From Conflict To Cooperation
is a sensible manual filled with hands-on techniques, illustrations, and realistic scenarios. This book shows how to intervene to control bickering and hostile outbursts while uncovering how each party sees the issues. Using detailed examples, Dr. Beverly Potter demonstrates how to mediate an agreement between disputants which includes an action plan that specifies what will be done, who will do it and when.