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"Remarkably insightful and exciting . . . offers wise, powerful, useful advice on many levels."
How to Mediate a Dispute
From Conflict to Cooperation presents effective techniques for resolving disputes - powerful tools for all managers, supervisors, coaches, parents, teachers, neighborhood leaders, politicians, and police officers. Best-selling author Beverly Potter demonstrates how effective mediators can pull people together to produce creative solutions.
This sensible manual shows how to intervene to control hostility while uncovering each party's perspective on the issues involved. It then demonstrates how to mediate an agreement on what should be done, who should do it, and when. The book's hands-on methods and realistic scenarios were adapted from police training designed to handle domestic disputes, and developed in workshops at Stanford University, Hewlett Packard, Sun Microsystems, Genetech, and other corporate environments.
Uniquely oriented to the mediator rather than the disputant, this guide contains the keys to building cohesiveness and avoiding the plummeting morale, burnout, and reduced productivity that results from animosities that are not handled effectively.Ê
How to Mediate a
CONFLICT CAN BE CONSTRUCTIVE
Conflict is not necessarily bad and doesn't necessarily indicate a failed interaction. In fact, conflict can be a catalyst for creating more satisfying interactions. It can serve as a benefit by pushing people to bring about needed change.
People who work
together to implement a workable solution to a
conflict tend to develop a sense of "we-ness."
In ways not fully understood, resolving
conflict together generates a bond or sense of
connection. Such cohesiveness promotes
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