NAPRA Review of Selected Business Books


How to Mediate a Dispute
by Dr. Beverly Potter

"Conflict is not necessarily bad," says bestselling author Beverly Potter. "In fact," she continues, "conflict can be a catalyst for creating interactions that are more satisfying."

Realizing this hidden opportunity requires that disputes be handled skillfully, and Potter's well-written, whimsically illustrated manual shows the way. It covers all aspects of dispute resolutionÑfrom furniture arrangement and body posture to appropriate techniques of questioning.

Numerous scenarios are described and interpreted to aid readers in developing effective resolution skills. It's a valuable addition to the library of any person - business manager, teacher, parent, community leader - who wants to blind more harmonious relationships.

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