NAPRA Review of Selected Business Books
FROM CONFLICT TO COOPERATION
How to Mediate a Dispute
by Dr. Beverly Potter
"Conflict is not necessarily bad," says bestselling author Beverly Potter. "In fact," she continues, "conflict can be a catalyst for creating interactions that are more satisfying."
Realizing this hidden
opportunity requires that disputes
be handled skillfully, and Potter's well-written,
whimsically illustrated manual shows the way. It covers all
of dispute resolutionÑfrom furniture arrangement and body
to appropriate techniques of questioning.
Back to Conflict book