Throughout the country, legal
is rapidly growing as a cost-effective and sometimes required
or at least a preliminary, to the courtroom settlement of disputes.
Human relations expert Potter (Finding
a Path with
a Heart: How to Go from Burnout to Bliss, Ronin, 1994) has produced a superb
guide to mediating disputes that will
to many readers, including managers, teachers, parents, and
those directly involved in mediation such as law enforcement agents and
Potter's focus here is to give the
step-by-step approaches to gathering information, controlling
opporsing parties, using active listening and body language, and making
a decision about the dispute.
can serve as a basic training manual for
involved in mediating disputes, and the extensive array of real-life
examples of typical scripts that may play out in such situations
helps further to clarify these ideas.
Developed with business and academic
handbook is highly recommended,
for libraries in communities with dispute-resolution centers.
Reviewer Dale Farris